Over the years we’ve collated the main questions that our customers want answered and included in them in a quick and easy to access section:
Please use our Support/FAQs to ensure that you get the answers that you
Finding the status of your order If you have questions about the status of one of your Orders you should sign into your Account and go to ‘Order History’ where we provide up to date information about the stage your Order is at… from processing, through to tasks you may need to complete and we let you know when each Order has been completed and we’ve sent your payment.
We’ll keep you up to date You should also check your inbox to ensure that you have read the latest update that we have sent you about your Order. We send a number of updates as your Order makes its way through our system so you know what we are doing and where things are up to. Please don’t forget to check your junk/spam folders as sometimes your Order Status emails can unfortunately end up there depending on the settings of your mail provider.
Can’t find the answer?
If you cannot find the answers you need in our Support/FAQs or in your Account then please contact us by clicking on the “Start a chat” link, or by filling in the contact form below. Please remember you NEED to provide us with your Order Number in order for us to answer your query. You can get your Order Number by Signing In to your Account and going to ‘Order History’.
Our musicMagpie support staff
can help you with any of your
queries and are available to chat
9am - 5pm Monday to Friday :D
Entertainment Magpie Inc.
1039 Northpoint Parkway
9.00am to 5.00pm Monday to Friday
(excluding Thanksgiving, Christmas Day, New Years Day)